Delivery & Returns
All deliveries are processed and arranged by the individual sellers in close collaboration with il-lokal and in accordance with il-lokal’s delivery standards and procedures.
Individual sellers are responsible for timely parcel dispatch according to their submitted order fulfilment time for each product. Each seller’s order fulfilment time is publicly visible and made known to customers on product pages.
Delivery Service Provider
We like to keep things local. We use MaltaPost as the postage service for orders from Malta-based sellers and country-specific postage providers for orders from Maltese sellers based abroad.
Every order is shipped via registered mail with a Tracking Number.
The customer is provided with the Tracking Number of each order (or each product for orders including products from different sellers) via e-mail.
Delivery fees are calculated and added to the order automatically upon checkout based on the delivery address and order weight. The delivery fee includes packaging and there will be no additional fees incurred by the seller or il-lokal.
The delivery fee is based mainly on MaltaPost postage rates and is subject to change in accordance with MaltaPost postage rate updates.
For sellers based outside of Malta, the shipping fee is calculated based on the country’s specific postage service and is automatically added to the order upon checkout.
We ship orders to all EU countries, USA, Canada, Australia and most Asian countries. The shipping fee for your destination will be calculated automatically upon checkout based on the weight of the order and the delivery address.
RETURN AND EXCHANGE POLICY
We have a 15-day return policy, which means you have 15 days from the receipt of your order to request a return.
To be eligible for a return, your item must be sent back the same condition that you received it, unused or unworn, with original tags (when applicable), and in its original packaging. You’ll also need the receipt or proof of purchase which would have been sent to you by e-mail upon order confirmation (this could be sent either by il-lokal or a payment provider such as PayPal).
To request an exchange or return, contact us on email@example.com. If your return request is accepted, we’ll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return and exchange related questions on firstname.lastname@example.org.
Damage and other issues
Please inspect your order upon receipt and contact us on email@example.com immediately if the item is in any way defective, damaged or if you receive the wrong item so that we can evaluate the issue and reach a solution.
Exceptions / non-returnable items
Certain products cannot be returned, such as perishable goods (including food, flowers, or plants), made-to-order and custom-made (such as personalized items), personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, gases. Please get in touch on firstname.lastname@example.org if you have questions or concerns about your specific item.
Unfortunately, we cannot accept return requests on sale items or gift cards.
The most effective and efficient way to ensure that you get your desired product is to request an exchange. To proceed with exchange contact us on email@example.com. In the second step, you’ll be asked to send the item back. Your desired item will be sent to you (subjected to item availability) or you’ll be given the possibility to make a new purchase from your original item’s seller. You’ll also have a possibility to settle the difference in price in case you’ll decide to go with something more expensive than your original purchase.
We will notify you once we’ve received and inspected your returned item, and let you know if you qualify for a refund or not. If your refund request is approved, you’ll be automatically refunded in your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.